Reputation management
Reputation management that works.We can show you.
In interventional pain the bad review is not a risk, it is a certainty. A patient denied an early refill will write one. So will a payer delay you did not cause, and a long wait on a hard day. The question is only what else is on the page when it lands, and whether you hear about the problem before Google does.
How it works
- It runs off your EMR. When your staff close out an appointment, which they were going to do anyway, the system fires. Nobody adds a step.
- Every patient is asked how the visit went, and every patient is invited to say so publicly.
- Concerns reach a person on your team the same day, while they are still fixable.
- You get a standing read on what patients are actually saying, by provider and by location, before it becomes a pattern.
Your resilience score
You will get bad reviews. The only question is what else is on the page.
21%
Fragile. One bad week could put you under 4.0.
2one-star reviews are all you can absorb and stay above 4.0
14is what a resilient practice absorbs at the same rating
Google will not take down a review because it is untrue. You cannot stop the patient who was told no. You can decide whether they land as one voice in two hundred, or one in forty.
Reviews also age, and some do not survive at all. Google weights recent ones most heavily, and it clears older entries in its own sweeps: of 75 reviews on a profile we manage,19 were gone twenty months later. A quarter of the stock, cleared. A wall built two years ago is shorter than it looks.
What it looks like in practice
One interventional spine and pain physician in Palm Coast, Florida. Two Google listings: his clinic listing, where the system runs, and his individual physician listing, where it does not. Not a perfect control, and we say why below. Every number is counted from the profile's public review record, so you can check it on Google right now. Here is what happened over the last twenty months.
The controlled comparison
Every point counted from the profile's public review record — check it on Google right now ·the full side by side, caveat included
| Reputation system OFF (control) | Reputation system ON (treatment) | |
|---|---|---|
| 20 months ago | 37 reviews, 3.8 stars | 56 reviews, 4.1 stars |
| Today | 40 reviews, 3.9 stars | 189 reviews, 4.5 stars |
| Change | +3 reviews | +133 reviews |
The plain read: the flat stretch is the before — what this profile did on its own. The system goes on, and the line turns: 121 new reviews since, the rating up from 4.1 to 4.5, while his other profile added 3. Twelve of those reviews arrived in the last three weeks — the line is not flattening.
One caveat, before you ask. These were two different profile types for the same physician, and a clinic listing draws more everyday exposure than an individual physician listing, so some of the gap reflects that. It is a real side-by-side comparison, not a randomized trial. We show it because it is verifiable on Google right now, and because it is the clearest picture we have of what the system does.
Pricing
A one-time setup, then a flat monthly fee. No per-review charges, no long-term contract.