StarGate

Your Reputation Firewall for Interventional Pain Clinics

StarGate protects your clinic from opioid-era review risk by detecting unhappy patients, guiding them into private feedback channels, and sending only satisfied patients to Google.

It preserves your reputation automatically — without adding work for your staff.

Works with eClinicalWorks, ModMed, NextGen, Athena, Tebra, and more.

How StarGate Protects Your Reputation

Divert Negative Sentiment

StarGate watches for patient check-outs and sends a short satisfaction survey 24 hours after the visit — without staff involvement.

Divert Negative Sentiment

Low-score patients are routed into a private feedback form instead of Google, allowing staff to follow up before damage is done.

Grow Five-Star Reviews

Happy patients are automatically directed to your Google review page, increasing both recency and volume.

Why Pain Clinics Need StarGate

Interventional pain clinics are uniquely vulnerable to negative reviews from frustrated or drug-seeking patients. Many one-star reviews stem from medication limits, prior authorizations, neuromodulation expectations, or delays outside your control.

Without a system like StarGate, these moments become permanent public criticism that slowly damages your online reputation.

Before StarGate

Unfiltered review risk

  • Drug seeking or dissatisfied patient leaves an angry one star review on Google
  • Front desk and clinical staff are overwhelmed trying to respond after the damage is done
  • Physicians are blamed publicly for delays driven by payers, prior authorizations, or safety decisions
  • Ratings slowly decline, scaring off prospective patients and referring physicians

After StarGate

Protected, directed feedback

  • Negative sentiment is diverted to a private feedback channel
  • Staff receives actionable alerts to follow up before the issue becomes public
  • Happy patients leave five-star reviews through a one-tap link
  • Reputation stays stable and protected, improving patient trust and referral confidence

Works With the EMR You Already Use

StarGate sits on top of the systems pain clinics already run. If your EMR can send a post-visit message, StarGate can usually connect with your workflow.

The StarGate Workflow

Patient checks out

StarGate detects a discharge event from your EMR.

StarGate sends a satisfaction survey

Patients receive a short email or SMS 24 hours after the visit.

Smart sentiment routing

  • 4–5 stars → Google review link
  • 1–3 stars → private feedback form

Low-score responses generate an alert for clinic staff.

Staff follows up if needed

Issues are resolved privately before they become public criticism.

Your reputation improves steadily

More recency, more volume, fewer damaging reviews — all automated.

Simple, Predictable Pricing

StarGate uses a flat monthly system fee. No per-review charges, no per-location surcharge, and no long-term contracts.

Installation takes only a few days, and most clinics see meaningful reputation improvement within the first month.

Or schedule a discovery call if you’d like us to evaluate your clinic first.

StarGate FAQ

Yes. If your EMR can send automated post-visit messages, StarGate can almost always connect.

No. StarGate runs in the background. Staff only receives alerts for low-score responses.

No. EMR requests send everyone to Google — including unhappy patients.
StarGate intelligently routes feedback to protect your rating.

Most clinics are fully set up within a few business days.

StarGate closes the loop with a gentle follow-up. Unscored responses do not affect your rating.

Ready to Protect Your Clinic’s Reputation?

Most interventional pain clinics begin with StarGate to stabilize their online presence before optimizing their patient pipeline.