StarGate

Reputation Management + Service Recovery for Interventional Pain Clinics

StarGate captures patient feedback after each visit, gives practices early visibility into dissatisfaction, and supports timely follow-up before issues escalate publicly.

It operates automatically in the background, without adding work for your staff.

Works with eClinicalWorks, ModMed, NextGen, Athena, Tebra, and more.

How StarGate Supports Your Reputation

Automatic Patient Feedback

StarGate monitors visit completion and automatically sends a brief satisfaction survey after each appointment.

Early Issue Visibility

When patients report a poor experience, StarGate alerts your team and captures detailed feedback so concerns can be addressed promptly.

Public Review Access Preserved

Patients who wish to share their experience publicly retain access to supported review platforms, while practices maintain internal visibility into patient concerns.

Built for Interventional Pain Practices Not a generic reputation tool. Designed for complex, high-emotion clinical environments.

Why Pain Clinics Need StarGate

Interventional pain practices operate under unique pressures. Patient expectations, insurance delays, prior authorizations, and clinical decision-making often intersect at emotionally charged moments. When feedback isn’t captured and addressed quickly, dissatisfaction can surface publicly without context.

StarGate gives practices a structured way to monitor patient satisfaction, identify concerns early, and respond before issues escalate.

Before StarGate

Reactive Reputation Management

  • Patient dissatisfaction surfaces publicly without advance visibility
  • Staff scramble to respond after reviews are already live
  • Clinical decisions and payer-driven delays are misunderstood online
  • Overall ratings drift downward over time, affecting patient confidence and referrals

After StarGate

Proactive Feedback and Service Recovery

  • Patient feedback is captured consistently after each visit
  • Teams receive timely alerts when concerns are reported
  • Practices can follow up directly while issues are still actionable
  • Public review access is preserved, while internal visibility improves
  • Ratings and review recency stabilize as feedback is managed systematically

Works With the EMR You Already Use

StarGate sits on top of the systems pain clinics already run. If your EMR can send a post-visit message, StarGate can usually connect with your workflow.

Simple, Predictable Pricing

StarGate is offered as a flat monthly system fee, with no per-review charges.

Setup typically takes just a few days, allowing clinics to begin capturing feedback and monitoring patient satisfaction quickly.

Or schedule a discovery call if you’d like us to evaluate your clinic first.

StarGate FAQ

Yes. StarGate integrates with most EMRs that support post visit messaging, including email, SMS, or portal notifications. Setup is typically straightforward.

No. StarGate runs automatically in the background. Staff are only notified when patient feedback indicates a follow-up may be helpful.

Most EMR tools focus on sending review requests without giving practices visibility into patient concerns. StarGate emphasizes feedback capture and early issue visibility, so teams can respond proactively.

Most clinics are fully set up within a few business days.

No action is required. StarGate simply records the response status and continues normal operation.

Concerned About a Review You Can’t Take Back?

Many interventional pain practices use StarGate to gain early visibility into patient dissatisfaction and address issues before they define your public reputation.